** UPDATE: After 2 weeks of them trying very hard to gaslight by flagging the review as not for the correct company, they finally replied after it was apparent they wouldn’t be able to take it down. It’s a clear admission that my review was accurate from the very beginning.They are now trying again by brazenly lying that they replaced my pan last month! You rejected my request for replacement under warranty 9 months ago. Then nothing since. And suddenly out of the blue you replaced my pan last month? LAUGHABLE! YOU DID NOT! Since you clearly care a lot about negative reviews, instead of going through all this effort to cover up, how about you improve the quality of your product, your customer service and most importantly your system?* This is a delayed review.Very disappointed with their products. Certainly would not recommend. We purchased the 28cm non-stick frying pan and a non-stick Chinese wok with lid at the London ExCel exhibition on September 2023. We were duped by their presentation and 5-year warranty as an indicator of quality, and thus justifying the price. The non-stick only lasted 7 months, showing the presentation was a pure stunt. I contacted customer service to get a replacement; we were outright refused. The 5-year warranty is completely non-existent.
Claim your business profile now and gain access to all features and respond to customer reviews.
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
