Purchased a set from the bbc good food costing £250. Upon first use, the glass lid shattered whilst cooking. It went everywhere and in the pot with the food and across the kitchen. Luckily no one had been hurt but if a child or pet had been near by then I dread to think what could happen. Emailed customer services who fobbed it off as it could have been banged or had a hairline crack in the lid so they wouldn’t accept returns of the set and refund. Now considering how I don’t want to use the set as it’s really worried me that it could happen again and this time someone will be hurt. I sent a reply well over a week ago stating that their response had been less than satisfactory, I’ve yet to hear back from them. I suspect I will not Be getting a response. Steer clear of these pans and their shoddy customer service. As to their response below, the glass lid did not just ‘break’ it SHATTERED which they do not seem to understand. I wouldn’t dream of even putting it in the oven or yet using the pan again with the lid. I’ve checked my emails and have not had a response to the last email I sent so clearly someone’s telling porkies. I stand by my review of their poor customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
