Code Given with Purchase: IDM290325Purchased x 4 BergHOFF items of cookware on 30th March and registered for the warranty. A week later I contacted them as the lid for the wok had tarnished after one use. I emailed them with a photo and was told this was normal and to use CIF which was contrary to the care instructions that came with the cookware. I emailed back expressing my dissatisfaction and was asked to send a photo??? They hadn't even bothered to read the email trail. They are absolutely hopeless. This cookware is extremely expensive and they offer this allegedly fantastic guarantee that 'isn't worth the paper it is written on' so to speak. Maybe their aftercare service could do with living up to their claims. Update - lid was replaced!!
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The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
