There was a problem with my order (I was sent the wrong item). We are all human and we all make mistakes from time-to-time so my judgement of a company is not based on looking for ones that never make mistakes, I'm interested in what happens when they do. In this case I received an reply to my email within 2 hours. The person accepted responsibility on behalf of the company, apologised and told me how they were going to put it right.I had one further query so replied to their email and I received clarification within 5 minutes. The correct item was shipped and arrived the next day. I've used their products for a few years and highly rate them. It's now really nice to know that they have customer service that backs up what they are doing.
Claim your business profile now and gain access to all features and respond to customer reviews.
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
