I was quite upset when I found out that there had been an error in shipping an old unit to our company instead of the brand new one. When I contacted Berl's, I was immediately put at ease by the warm, empathetic, and attentive attitude of one of your managing employees, Martina Astillero. Martina was not only extremely knowledgeable, but made it clear that there was nothing to worry about, as she was already drafting correspondence to the manufacturer, Elkay. It was a further surprise and delight when Martina responded within thirty minutes indicating she had discovered the error and that a new unit would be shipped immediately. I truly felt cared for and appreciated and I just wanted to let you know that Martina really ought to be recognized for her excellent service.
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