It's disheartening to share this after being a customer for six years. I ordered frozen seafood for the holidays, but it arrived mostly defrosted. When I called, the owner promised to return my call the next day, but I was scheduled for surgery and my husband received no follow-up. After a week, I reached out again and was told a refund would be processed. Now, nearly a month later, on January 13th, I've sent multiple emails and made calls with no response. I just want my refund. I spoke with a representative who mentioned they had been closed since Christmas and only returned this week. The owners are on holiday until the weekend, but she assured me it would be resolved. I'm hopeful it will be sorted soon.
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Berwick shellfish are seafood Specialists est: in 1969. We provide Lobsters, Crab, Oysters, Langoustines, Seafood Platters, and all manner of shellfish.
2024 marked a keystone moment when moving into our New Shellfish processing factory located at Berwick ramparts Business park. We are now capable of holding over 7000 kg of Live Shellfish , with a cooking facility handling around 950 kg per hour, proving to be one of the most long term shellfish export companies in the UK, now delivering to over 11,000 clients across the UK via our online sales network.See more
