Order No. 000016113Order was accepted on Wednesday 12th July 2023, they then sat on it for five days until they bothered picking it and sending it on their courier (UPS) on Monday 17th July 2023. I'd like to point out that their website says they are open Monday to Saturday so they took four business days to pick, pack and despatch the order: they are dog slow! They are either the busiest micro company in the UK or just plain inefficient with their time. I'd also like to point out that their point of sale stated the AEGs were pre-painted, as such, they can't say they had to wait for them to be painted.While waiting on them to fulfill the order, they called me but I was unable to answer. It took ME four attempts to call them on their landline and an e-mail to find out what they wanted to talk to me about when you could have simply left a voicemail. They tried to nickel-and-dime me into buying batteries and a charger and when I told the lady on the phone the advert stated they were included she told me "no it doesn't". I told her that her point of sale on the web page clearly stated batteries and chargers were included and I kept screenshots of their webpage. She eventually acquieced and said they would send them.Well, UPS did a good job and delivered the AEGs next day. The problem is that they sent me the wrong battery type for the stock. Since they sent me nunchuck style batteries, I tried to twist the covers off the M4 stock but they snapped in my fingers as the caps are fuzed in place on the stock. It actually takes a stick type battery in the rear through unscrewing the butt-plate.I am not all that bothered about breaking the little nubs off the stock, it could be argued it was my fault for not being more careful, but I was acting under the assumption it was a usual set-up for the nunchuck batteries they sent. They are supposed to be the experts after all! The thing that bothers me is that I e-mailed them and tried calling their landline several times (rang out every time) to ask them to swap the batteries for the right ones but to date (it's now Friday 21st July) they have ignored me all week.So my only remedy now is to buy mini-Tamiya extension leads to let me use the batteries they supplied and hope there is enough space in the buffer tube to stuff the excess cable down.Overall I am very disappointed with Bespoke Airsoft. This was the first and last time I will ever use them.TL;DR - these guys are difficult to deal with and get any post-sale support from. Go to any other big online shop like Patrol Base, Land Warrior, Defcon, etc. There are plenty other options who will actually answer calls and e-mails.
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Bespoke Airsoft started out filling a much-needed niche in the Airsoft market of Bespoke Items for well-known brands such as Ares etc. These manufacturers sometimes needed a little bit more to really make their guns suitable for serious airsofters. We catered for that need. Since then we have grown from height to height and now we stock well over 3000 SKUs to cover ever eventual Airsoft need. We are happy to answer your questions by email, phone or live chat and we pride ourselves on being here to help airsofters in this wonderful sport of ours.See more
