Given that our fire was out of warranty, I anticipated poor service and high repair costs when issues arose. The service's website provided clear guidelines to check before contacting them, but unfortunately, none were effective, leading me to expect an expensive engineer visit. There was a slight delay due to the holidays, but once regular business resumed, a representative reached out via email. They confirmed what had been checked, diagnosed the issue, and provided a link to order the part, noting that an engineer's visit could take up to 8 weeks and incur additional costs. The part arrived within a few days, and after watching the instructional video, I had the fire working correctly in under an hour. Outstanding support and guidance!
Claim your business profile now and gain access to all features and respond to customer reviews.
Bespoke Fireplaces produces exquisite stone fireplace suites and premium electric fires, along with bespoke media walls and offering installation.