Even though my fire was out of warranty, I initially expected subpar service and high repair costs when an issue arose. The service's website provided clear instructions to check beforehand, but unfortunately, none worked, leading me to anticipate an expensive engineer visit. There was a slight delay due to the holidays, but once normal hours resumed, a representative contacted me via email. They confirmed what had been checked, diagnosed the issue, and provided a link to order the necessary part, mentioning that an engineer could take up to 8 weeks and incur additional costs. The part arrived swiftly, and after watching the instructional video, I had the fire functioning properly within an hour. Excellent support and guidance throughout!
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Bespoke Fireplaces produces exquisite stone fireplace suites and premium electric fires, along with bespoke media walls and offering installation.