This is the latest update of the experience I have to date.To-date, have not received my refund yet of £1,439, since August 2025. I have sent them several emails and made several phone calls.Initially they insisted that they refunded on 15 Sept 2025 and sent me fake image that the money was sent.On 30th Oct sent them a detailed email of the correspondence I have had with them. DID NOT RECEIVE A REPLY,,,,,, waited till todayToday called and spoke to Aniket, after liaising with their management team !!!!!, I received another email saying that due to technical issues the 15 Sept transfer of funds did not go through (having insisted previously that the transfer was made and sending me proof of transfer - a made up con image). They now say that cash was transferred on 9th October, how convenient. Have spoken to my bank and checked my bank account and have also sent extract from my bank statement to Aniket to proof beyond any doubt that, to date, NO refund has been received. So shocking that they still insist that they sent the refund. I am not the only one who has been duped into paying by bank transfer and therefore not getting any protection. There is another who has lost about £4,000. I have now made a small court claim against them. The headache, the heated conversations, the stress, the continuous lying, endless emails and so much time taken... a BIG REGRET trusting the smooth talking staff operating from India... never again and have informed my friends & family not to go any where near these agents but deal directly with the airline.All this is to ensure that no one goes through what I and others have gone through... you choose...
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