The team is highly responsible and knowledgeable. I booked a flight from London to Houston and later received a call from a representative informing me that my return flight had been waitlisted. Initially, I panicked and couldn’t comprehend how this occurred. However, she calmly explained the situation, which made sense. Even though it wasn’t their fault, she went above and beyond to assist me. She understood my circumstances, followed up diligently, and found me an alternative flight that suited my needs perfectly. I truly appreciated her effort and commitment, and I’m very pleased with the service I received.
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