Hi, I booked a flight online with 1 luggage, transaction gone through but website throwing error "payment is failed", I phoned them to check what is going on, they said, I booked wrong flight & luggage not included & it will cost you another £188 for adding luggage. it seems like a trap, they put money on hold from your card through online booking and then asking admin charges to cancel the flight or accept the new price on phone whether it is good or bad. they are not following online trading standards. when you book online, you don't get booking confirmation via email at all and money is taken as a trap so eventually you have to phone them and then the real game of extra money charging and for cancelling admin charging starts. it seems like money trap to get extra money.
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