Our flight has been cancelled tomorrow and we are booked with Etihad to go to Abu Dhabi. The flight has been cancelled and all bestairfares keep telling us is to get in touch with Etihad. Etihad keeps telling us to get back in touch with your 3rd party which is our travel agent. I’ve been doing this for the week now they are no help at all driving me crazy back and forward. I go onto the Ethiad website refund form and once you click 3rd party they say contact them. I’ve even sent a screenshot and they keep telling me go back to Ethiad It’s definitely Bestairfares Edwin the travel agent offered me different dates in May asking for a further £191pp or go through your bank and get the money back. I’ve now done that which I don’t think I should be the one doing it. They are now looking into it and it said it could take up to 90 days.
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