I would rate them a 0 or even lower if possible. The service was appalling despite having a scheduled appointment. I was misled directly, and the manager showed no concern about losing a customer or prioritizing customer care. To elaborate, I traveled 50 miles for a scheduled appointment to replace my iPhone battery. Upon arrival, I was informed that the replacement would take about 1.5 hours, and they assured me they would start immediately (I have the timestamped contract to prove it). When I returned two hours later, I discovered that nothing had even begun. To make things worse, the manager simply apologized and stated that nothing could be done, only offering a reversal of the charge for the replacement. I proposed a discount due to the misinformation and the time I wasted. Additionally, I have requested that they remove my personal information from all their records. I strongly suggest they rethink their approach to customer service. For now, I hope this warning helps others avoid unnecessary dealings with this company.
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