WARNING!!! I made a significant investment in a $4,000 television, and my experience at the local store, particularly with the customer service from their so-called “Experience Manager,” was the worst I've ever encountered. While I understand that issues can arise, they had numerous opportunities to rectify the situation. From the time of purchase to the final installation, it took over two months and four scheduled attempts. The first two appointments were missed without any notification, and during the third attempt, they accidentally damaged my floor, costing $750. With each failed attempt, I was pushed to the back of the line, resulting in at least a two-week delay with no weekend options available. They had ample chances to demonstrate good customer service—such as proactive communication, prioritization, empathy, or compensation—but failed to do so at any point. The time lost in rescheduling my work week, waiting for them to show up, being on hold, and arranging repairs was frustrating. It would have been beneficial if their Experience Manager had taken a more active role rather than just stating, “your order has been escalated” and offering a $300 credit. As a loyal customer who has spent over $50,000 with this company, I will not be returning.
Claim your business profile now and gain access to all features and respond to customer reviews.
Best Buy's online source for electronics, televisions, DVD players, home audio, car audio, computers, cameras, music, movies, software, games and more. Research, compare and buy securely online; pick it up in a store.