Best Buy’s behavior is appalling and deceptive. My $1,800 refrigerator arrived cosmetically damaged, and when I immediately contacted customer service, I was lied to about receiving a refund. A second representative promised a $150 gift card if I kept the fridge, stating it would arrive within 7-10 business days.
Weeks passed — no gift card. Best Buy intentionally delayed the process until the return window expired, ensuring I could not return the damaged refrigerator and then refused to honor the agreed compensation. This was not a mistake. This was a calculated bait-and-switch, designed to exploit customers while leaving them stuck with defective products and no recourse.
This is unethical, unacceptable, and a blatant abuse of customer trust. Best Buy’s executives need to know this behavior is driving loyal customers away. I demand this be fixed immediately. Other customers beware — their representatives cannot be trusted to honor promises, and the company will happily leave you with nothing once it benefits them.
Best Buy engaged in deliberate and deceptive behavior. My refrigerator arrived with cosmetic damage, and I contacted customer service immediately to resolve it. I was first told I would receive a refund, which later turned out to be false. When I followed up, a different representative offered a $150 gift card if I agreed to keep the damaged refrigerator instead of returning it and stated clearly that the gift card would be issued within 7 business days.
That promise was never honored. Weeks passed with no gift card. During that time, Best Buy continued to delay and deflect until the return window expired, eliminating my ability to get a refund. Once that happened, they simply stopped honoring what they had promised.
The outcome was exactly what Best Buy wanted: I was induced to keep a damaged product based on false assurances, then left with no refund and no compensation. This was not a misunderstanding or a one-off mistake — it was a bait-and-switch tactic designed to protect Best Buy at the customer’s expense.
Extremely dishonest and unethical conduct from a company this large. If you deal with Best Buy, document everything and don’t rely on what their representatives tell you, they clearly do not stand behind it.
Claim your business profile now and gain access to all features and respond to customer reviews.
Best Buy's online source for electronics, televisions, DVD players, home audio, car audio, computers, cameras, music, movies, software, games and more. Research, compare and buy securely online; pick it up in a store.