NEVER AGAIN...
Helping out elderly and non-computer literate neighbors, whose refrigerator was dying, selected and ordered a new refrigerator from BEST BUY. Mainly because of the product and a delivery PROMISED/CONTRACTED in 2 days, a Thursday. Delivery morning an email states driver out sick, call or email a specific person to reschedule. I called 5 times and left voice mails. I emailed 7 times... Hoping to reschedule delivery for Friday. Crickets! NOTHING!
Thursday night, livid, I called customer service and went through four levels, several different foreign languages, and then someone who finally dug deep enough to find that our product was still at the manufacturer, wouldn't be shipped until next week and could schedule a Friday delivery (8 days after the original). Unacceptable!
Next morning I went on another online refrigerator search, found one at Lowe's, went to a Lowe's, touched it, bought it and it was delivered and installed by 9 am the next morning. Thank you, Lowe's.
Best Buy? I hate being lied to, hate chat bots, customer service rep's I can't understand and can't help. Best Buy? NEVER AGAIN!
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