Several weeks ago, I went to best buy (via AI suggestions) to get a new laptop. I was immediately approached by a kindly, exuberant guy (I felt good, he's going to help me) who said he would get me some help and sent me over to some far-off desk. I walked around, staring first at prices, 2nd at sizes of screens. It was quite awhile before someone came to ask me if I was looking for a laptop. I understood the wait. There were a few people in the area ahead of me. A young man came and asked what I wanted help with. I wanted to replace a 15-year-old laptop. He said that was a 'dinosaur' and amazed it was still alive. I told him I wanted a large screen for the lowest price. He took me to laps that were over $1000. I didn't understand the terminology he was using (I'm 75 and used to phones, dictionaries, and libraries). He seemed frustrated with my stating confusion and called in the troops. Another person came in to help. I said I wanted a laptop that has plenty of storage and a large screen. While he took me to a lap that was on sale, he kept looking around and I kept having to redirect him back to ME. He and I were both getting fed up with each other and I chose one that was not within my price range, but worth it to get the heck out of there. Once up to the cash register, I got the HEAVY SALES PRESS by the clerks who wanted me to buy their horrible microsoft bundle to which I said no. Then I got the heavier press by an additional clerk who was there to push the old woman client into submissiveness. I finally agreed. They started to ring up the bill and demanded my social security number. EXCUSE ME??? You don't demand my social security number and expect me to comply. All three bots (clerks) behind the counter chuckled, chided, look at each other. 'But you won't get your $199.00 microsoft package if you don't give us your SSN,' they said in complete patronizing melodic tones. "Really, a lot of older people don't trust giving their SSNs due to concerns, but it's really safe." Excuse me again? We were due a huge snowstorm in several days; my laptop had died; I needed one. AI pointed me to best buy for the best reviews for knowledgeable, helpful customer service. What they should have added was 'we only hire non-socialized geeks,' because that's what I saw and experienced. They lied to me in their sales pitch (said I didn't have to sign up with microsoft) to get the bundle; said I would get the bundle immediately once I signed up with microsoft (didn't happen) and get a rebate on the bundle I 'chose' to buy. That didn't happen either. I took the laptop out to the car, changed sweatshirts, then came back into the store to wander around and follow older people vs younger people for over an hour. Best Buy shuns older customers questions and instead wants to sell them thousands of dollars of unnecessary equipment; best buy does NOT respect older customers; best buy has an odd hiring practice of taking on people who may have social anxiety. I no longer will shop at Best Buy. Although it has been years since I bought laptop, I have made many major purchases there in the last 6 years and will no longer even consider its store. People over the age of 50 and people who are neophytes...STAY AWAY FROM BEST BUY! If you're unsure, ask the clerk what 'neophyte' means.
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