I recently bought a Lenovo PC at Best Buy and after I had transferred files from my old computer a virus installed itself from the Epson support site. I was trying to install a scanner. No joy.
I ended up taking it back into Best Buy for a diag and was helped out by Guru...one of the Geek Squad techs. He got the issue taken care of and was excellent at explaining what had happened. I found him very professional and easy to talk to. Job well done Guru.
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