Our experience with this company was a disaster from start to finish. AVOID AT ALL COSTS. We had four internal doors stripped and sanded and they came back completely broken and unusable. The doors had been knocked out of shape so do not fit back in the frames. We have contacted the company numerous times and they will offer no refund or compensation despite the fact that we are £450 and four doors out of pocket. If this isn’t enough to put you off using them then the rest of our experience with then was also terrible. We were given contradictory information over the phone about whether the handles etc needed removing and when the delivery driver arrived to collect them he then tried to upsell to us which was confusing and stressful as it made us doubt the service we had chosen. We were told the doors would take one week but heard nothing for two weeks and couldn’t get hold of them. They then informed us the day before they were due to be returned that the paint needed to be removed by hand which would cost extra. We had no alternative but to pay it. By this time i had read the other terrible reviews and just wanted our doors back. When the doors were eventually returned we were then told we had to pay by cash which stupidly we did as we were just so desperate to get the doors back by this point. Unfortunately my partner wasnt home when they were returned and while the paint had been stripped and sanded, the doors were completely out of shape and had he been here we wouldn’t have accepted receipt of them. Unfortunately I didn’t realise this. We have had no compensation for our broken doors and they haven’t replied to my last email and refuse to discuss the issue over the phone. Please avoid at all costs.
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