Very disappointed with the delivery and customer service.BestSecret advertises 6–12 working days delivery to Cyprus, but in reality my orders never arrived earlier than 22 days. This is not a small delay — it completely breaks trust and creates real problems, especially with their strict return window.
Because of this delay:
I almost missed the return deadline
I completely missed the joy of giving a birthday gift, since the item arrived far later than advertised
I contacted customer service multiple times to explain the issue clearly. The replies I received were generic, dull, and did not address my actual complaint at all — no acknowledgment of the delay, no solution regarding returns, no accountability.If delivery realistically takes 3+ weeks, then advertising 6–12 days is misleading and unfair to customers who plan purchases around those timelines.Good products mean nothing if logistics and customer support fail this badly.
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