I am writing to express my deep disappointment regarding the continued silence from your side since March 21st.
As a long-term customer, I find this lack of communication unprofessional. The constant delays and the need to resend the same evidence multiple times confirm a total lack of reliability and a dismissive stance toward my rights as a consumer.
It is clear that there is no intention of resolving this matter reasonably. Since my attempts to cooperate have been met with silence, I am left with no other choice but to consider this matter a failure of service and proceed accordingly through my bank to recover my funds.
It is a shame that a loyal relationship ends this way due to your lack of professional ethics.
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