Hello I’m in room 301 in the Nottingham hotel and the central heating has gone off at 10 pm … it’s currently minus 5 degrees with the wind chill and it’s freezing in my room, can you please explain why you would switch off the heating in winter ?I’m really not impressed, because I’ve got Asthma and COPD …I’ve got three different spinal injuries and when the cold gets into your bones and lungs, I expected more from this hotel, why would you turn off the heating ?I’m freezing and I certainly wouldn’t have booked this hotel if I’d know this !It’s completely ruined my Christmas stay It’s shocking and I would appreciate the Management replying to me because I’m taking my complaint to Head Office customer service team It’s almost midnight on Christmas Eve and I’m having to change rooms, I drove 200 miles to stay at THIS DUMP The new room heating was working, but because it’s been empty, the heating has only just been switched on & it’s now 06:30 and the cold has woken me up… the shower hot water did not work, so that just added to the frustration and disappointment I only 4 hours sleep and now I have to drive 200 miles, after no sleep at all.I’m registered disabled and I will show the Manager my blue badge permit, to validate my medical conditionsYours Sincerely S A Maxwell BOOKING REFERENCE 5041050851
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