Hello the best western hotel management team, I'm writing this email to let you know what happened while me, my wife and my daughters were staying at one of your hotel branches in Best Western Ilford from November 20 to November 26, 2025. My oldest daughter is two years and eleven months old, and my younger daughter is eight months old.We were booked under the London Borough of Waltham Forest, and at 5:30 p.m. on November 26, 2025, we saw four staff members enter our room without permission and begin talking to our staff without permission. When we tried to contact the London Borough of Waltham Forest, they told us to stay inside the hotel because there was a mistake in our reservation, which they would correct as soon as possible, but the hotel staff ignored us and treated us disrespectfully. My daughter has been sobbing since eleven o'clock and there is nothing to offer her, so I begged my baby formula to take me back, but they refused.The staff members refused to give me formula milk for my 8-month-old child until we called the police and explained the reason. We need an investigation to justify their mistreatment of us because they are such horrible individuals who should be punished.
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