Bait and Switch. I booked two, two nights stay in trusted hotels we have used on many occasions over the last few years. I had received an email from Best Western offering me two nights for one night. I booked the first dates with no problems but went straight away to book the second dates for the same week. First hotel no problem, after visiting family we arrived at the second hotel to be I had only booked one night. I had arranged the following day and had to move meetings because the hotel was full (not their fault).Best Western blamed me for booking something I received when booking.I book regularly using the Best Western system so why did I manage one booking successfully and the second unsuccessfully. I was informed that it was my fault as I had not checked my booking details. The booking system had no breakfast so I added breakfast and the system removed the offer. This was a definitely a BAIT AND SWITCH offer. The sign of a good company is how they react to a problem but Best Western customer service was next to useless. TAKE CARE WHEN BOOKING AS THEIR CUSTOMER SERVICE WILL NOT HELP THE CUSTOMER, IT IS ALWAYS YOUR FAULT.
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