We booked Best Western Ariel Heathrow for a nights stay prior to our holiday and for its “on-site parking,” but our car was moved off-site! After a 2 week holiday we returned to be told we had a flat battery. This was a massive surprise as our car was fine when we had left it and we did not know that it was going to get moved off site. When the staff moved our car they did not power off our hybrid car correctly which lead to the battery being completely drained. When they realised the car had a flat battery, staff tried to jump-start our hybrid, causing serious electrical damage and costly repairs (a main 120 amp fuse was blown and a battery needed to be replaced - total repair bill £755.00 with possible damage also to the hybrid battery) . The hotel has ignored multiple emails, which is unacceptable. Head office of Best Western differs back to the hotel.as it is independently owned. Be very careful before leaving your keys here — “on-site parking” was not as advertised and customer service is non existent. They did not take due care with our car and to ignore emails and not deal with the problem is unacceptable.
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