Stayed at the Chilworth Manor Hotel in Southampton this September for a wedding. Not the best experience. Its only when I put in a complaint to Best Western I found out its not a hotel chain they act as a front for a group of unrelated hotels and that would explain the difference in standards between the various hotels we have stayed in. I always like to book with a known chain so you know what to expect. In future if I need to book a Best Western Hotel I will do more research into the individual hotels.
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