DON'T BOOK DIRECTLY WITH BEST WESTERN. I was unfortunately directed to their website by a search engine to stay at one their hotels in Bournemouth. I was encouraged to join their membership with the promise of a possible free breakfast for the stay (no chance). However, I continued anyway and booked/paid for one room with breakfast for 5 nights which was confirmed on my payment/booking summary. I thought that was it, far from it. Luckly because I don't leave anything to chance being a new member I check my booking in my account which stated 1 Room only (no mention of the Breakfast) . I immediately rang the hotel number, no answer, rang the central booking LGH who confirmed the booking was for 1 room only . They looked into it for me checking with the hotel and other departments who were all adamant I'd booked 1 room only. This went on back and forth with phone calls and emails from me including the booking /payment as proof which they still did not accept, but after 4 hours, they as a good will gesture added a complimentary (ie; Free ) breakfast. BINGO.Following my stay, I raised a complaint stating their booking system is flawed and requested compensation for my time and trouble in helping them to sort it out. Which was denied, so I then suddenly released seeing they denied everything and only added the breakfast on a complementary basis I should be entitled for the breakfast part of my booking I paid for, which was also denied and closed the complaint. So, I got Resolver to intervene but after 7 weeks they haven't had the courtesy to respond. So in short, they deserved this review to warn others think of booking direct. If I read the rest of the reviews on this site I would Of thought twice about booking directly with them VERY POOR
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