Not a good experience at this hotel at all.Paid for the deluxe room, arrived at the hotel and been given room number 234 that had a very strong cigarette smell inside, it was extremely hot inside absolutely unbearable with no air conditioning or at least a fan to be able to breathe in there, window was impossible to open due to millions of bugs and flies right outside the window from the hotels pond so I had no choice but to refuse the room.Reception employee assistance was not existent, she was not even interested in why we would refuse to stay there so we had no choice but to leave the hotel 5 minutes after arriving.It is a shame that hotel conducts business this way. I was charged £135 for 1 night when I was not able to use the facilities at all, only entered the room and left after 5 minutes due to hotel not being able to provide a decent room that you can actually stay in.
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