I stay in many Best Westerns as I travel nationally across the uk for work. I have been staying at Kievel House hotel for several weeks and I find it very hard to understand why I am turned away for dinner because I did not book and asked to come back later when the hotel and dining room are empty. I do book when I can however the usual reason for not booking is I am unsure what time I will be back at the hotel because of my work. I also find the cooked breakfast very disappointing with undercooked bacon, tomatoes and poached eggs left to sit and over cook in boiling water and the whole breakfast area wet from the serving dishes. When I asked for a fresh poached egg I was told they do not do individual requests . The coffee served is very weak and tasteless. Why not install a coffee machine.The rooms and staff are usually very pleasant and helpful in other ways but these simple changes to meals and drinks would make it a much better experience.
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