bestwestern.co.uk

Best Western Fir Grove Warrington

We stayed in room 40. We booked a superior double, if this is a superior double I would hate to see a standard room. We even went back down to reception to check if it was the correct room. I have seen reviews that reception was hard to find and staff rude ÷ well, walk through the main doors and in front of you are the doors to the dining room, walk towards them and as you reach them reception is on the left. One side of the queue is reception and the other the bar. It is a bit small. The staff were very pleasant and couldn't do enough for us. If I based this review on the staff alone this would be 5 stars easily.The deal we booked had a meal included and the meal was lovely and the young lady who served us was brilliant and so pleasant and helpful. With the deal we had late check out, we checked what time this was and was told 2pm. On the morning we were checking out we went for breakfast. I have seen comments that people have put about not being met and this is true. We stood for a few minutes then walked in and on the left is the bar and a young lady stood there greeted us with a smile. Breakfast was lovely and there was a great choice.We had also booked afternoon tea which we booked for 3pm because we could check out at 2.We returned back to our room and settled down to watch a movie to chill out. At 10:30 there was a knock on the door and when I answered it was housekeeping I explained we had late check out till 2pm so he smiled and left. At 11 another knock on the door- housekeeping again someone else. I explained again about late check out and she smiled and left. 11:30 yes another knock on the door - housekeeping another person. We gave up and went downstairs to check out and we asked if we could bring forward the afternoon tea until 1 the young lady said that was no problem and even said she could serve it straight away so we agreed. The afternoon tea was disappointing it was all shop bought and not very good quality but the young lady was very helpful and cheerful. We asked if it could be boxed up so we could take it home which she was very happy to do. When booking the afternoon tea we asked for just cheese or ham sandwiches and these were provided and actually very tasty (shame about the cakes and scones).I would just like to mention the room and the general condition of the hotel. The main areas of the hotel were very clean and staff very pleasant. The room was not superior in condition. Furniture was dated and tired. The bathroom was OK with obvious signs of neglect. There was a sign saying cation hot water- the water was not hot it was warm enough to wash hands in but was not very good for a bath. We ran the water for a few minutes hoping the temperature would increase but it didn't.Overall this was not a pleasant stay and we will not be going back but I would like to add that the staff were pleasant and very helpful.

Date of experience: Sep 09, 2022