Been here about a dozen times in last 5 years. Always functional but fine though expensive re value. Staff are generally good or at least adequate. Tonight I was told for first time that I could not sit in the bar area to have a drink and read my book because groups of people use the bar and make a lot of noise. Apparently the website says that groups aren’t allowed. Fine. I understand. But I am not a group. Basically lazy management. They don’t want to have to manage. Why have a bar if you can’t sit at it?! They can easily state that groups aren’t allowed but allow individuals or couples. Also poor wifi in rooms. Not impressed with responses to previous complaint by senior manager “Keith” on the hotel website, who has no online presence and must be a bot. Probably won’t come back.
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