I wish I could leave 0 stars. I visit Norwich once a year for an event at the showground. Last year I visited I stayed in a double room. The shower in my room broke late in the night when I tried to have a shower. It was gushing hot water non stop. When asked for help at the desk the employee called Carl was unhelpful. I had to leave my hotel room and sit the reception for hours. I had the worst night sleep. Then I was told to give Best Western another chance…specifically this establishment. I requested early checking for 1PM. I was told this would be a maybe. That was fine with me. I was promised a room on the lower ground. Due my own going knee and back issues. I came back to check in for my room promised on the lower. The room allocated to me had been to my surprised allocated to someone else and I had been re allocated to the top floor. Right away from any stairs. This hotel does not have a lift either. I asked for help from the general manager called “Tony”. I was scoffed at looked funny and was not helped in the slightest. Tony’s excuse was “I’ve only been here 3 months”. Did not want to help me. When I asked for the head office number Tony raised his voice saying “who are you wanting to speak to” in a condescending tone. His colleague Abby somewhat helped me but again could only apologise. Which in this situation was not very helpful. I am disgusted with the customer I have recieved not just on this occasion but again on this second occasion. Not to mention the disgusting treatment I received last year from Carl. I was made to feel like a stray dog and a complete inconvenience. DO NOT BOOK THIS HOTEL.
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