bestwestern.co.uk

AVOID AT ALL COSTS

AVOID AT ALL COSTS! Would not even give 1 star Warrington Fir - 22 Jul, 2022 We booked a Executive double at Warrington Fir Grove as last July we booked at the same hotel, booking a standard double. On arrival we were given our room, which turned out to be exactly the same room as we stayed in last July. I questioned that we had booked an executive double and was told we were in one. I then explained that we had booked last July for our anniversary last year and had stayed in a standard double, but wanted to pay a little extra for an executive double this year. We paid £94.The room was exactly the same room as we stayed in last July and this year was classed as an executive double. When I questioned this I was told the room may have been updated from last year – it hadn't, then that it may be because prices have gone up – I explained that it wasn't a case of an slight increase in price. It was that you are selling room as executive, when last year they were standard and nothing has been improved. I was offered a classic double, which was in worse condition than the room we were given. (The now executive double, that last year was a standard double). Staff at the hotel said that room 38 (where we stayed last July) was an executive double. This was untrue and very deceptive at least. We were offered a free drink each and free starters to make up for what had happened. I was frustrated as GW attempted to charge us for a room that clearly was not executive (I have photos on arrival of the mirrors not being cleaned the door stopper hanging off the wall, a half used box of tissues with old used tissues put back in the box and two wonky beds strapped together …. executive??When we went to dinner, we were then told that we could not have a starter as promised as an apology after all. Unfortunately also three of the meals we were told we could have were not available (pizza, hunters chicken and the curry) so had to order a beef burger. We were told that the steak was not part of the deal – however the two people using exactly the same deal were told that they could both have steak, so they did. The two cheesecakes were not available afterwards and after 45 minutes waiting felt like joining the people sat on the table next to us and walk out.We complained atnthe time and were fobbed off and nearly a week on have no resolution. In short we were charged for an executive double – the same room that was a standard double last year and had no imorovwments – I am not sure how moral it is to change the name / category of something, charge more but not improve it at all. The fact that we politely pointed these things out but were told we were in an executive and that they was nothing that could be done spoiled our anniversary and we could not stay anywhere else as had used our budget on the deal we though we were purchasing.

Date of experience: Jul 28, 2022