Best Western Chigwell They are False Advertising. THEY STATE 24 hour room service which they dont. They dont even do room service. THE entire Best Western Group ceased to provide room service over a month ago according to the Assistant Manager at this Hotel, yet a month down the line their website still states they provide this service and have to as a listed 4 star hotel which is part of the minimum requirements to achieve this star rating. So not only is the Hotel false advertising, the entire Best Western Hotel Group are and they have failed to inform Booking.com of this situation who have clarified this morning, they are unaware of the situation and the Hotel and Group have not informed them of any such changes ...... Bad ... Very Bad. Which is why I have applied for a full refund and will be informing Trading Standards and also The Advertising Authorities of the clear Breach in their Advertising Policy to entice customers to stay at this facility under false offerings.
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