We stayed one night at the bury at edmunds best western. The toilet seat was loose and swung from side to side, the flush only worked after needing at least five pumps to work, the bathroom blind had mould over it, more serious was when my mobile slipped behind the headboard onto the floor as I reached my fingers went into an open broken socket that was half missing and live!, fortunately I quickly removed my fingers. I took video and photos to prove it. Breakfast was disastrous, everything came in stages which meant your first items were cold waiting for eggs or mushrooms etc to arrive, the pastry section was tiny and soon ran out, not to be replenished even after several people requested them. On the plus side the staff were very friendly but overstretched. At £109 per night we expected more than the above.
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