I booked the Oban hotel for my parents. Appalling. Despite the wheelchair emblem on the website, they are not wheelchair friendly. Many stairs to the reception. Full flight of stairs to the lift (first floor). Meal booked for parents and they had to go to another hotel for it. No disabled parking at the other hotel. My parents arrived at 2 and were told they could sit in the lounge until their room was ready. They picked up a menu offering drinks from midday until 10pm. My parents were told “no drinks” and had to sit idle for an hour. Shocking service.
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