Was told that they do 24 hour room service on the phone by a lady on reception, drive 5 hours with 2 children no room service,and it’s in the website?- no food as it was 8.50 and the restaurant closes at 9? Work that out. Checked in was not told what room we was in just passed a key not told where the lifts are or how to use them. Have to tap card to use the lift. Called down to reception no one picking up and really rude when they did. Would never recommend this hotel or stay in any best Weston again. Never even told us what time breakfast is so I best we will be fussing that too. Really bad hotel
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