Booked a weekend stay at Best Western Ilford, as it was close to a friends 50th birthday on the Saturday night in November 2021. We trained down to avoid the hassle of driving, and headed out to the hotel from central London.Opening the door to our room we were rather shocked. It seemed we had been placed in a room with a double mattresses on the floor (!) and a skylight for only daylight. The velux skylight didn’t want to open and had a mouldy paper shade over it which didn’t move either.The bathroom was a mess and no where near what I expected for £135 for two nights.We immediately realised this was not the place to stay and booked in to the local Travelodge (clean, and reasonable) and duly left.Following my complaint to Best Western Ilford, I was not offered full refund of the £135, but they suggested 50% was suitable. Six weeks later I have had nothing.Can’t really say much more but I would seriously look elsewhere if you want a stay in Ilford! The Travelodge is quite good 👍 Won’t be using Best Westerns again.
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