Hotel Mornington hyde Park covid19Im not looking for my money back but im trying to be a responsible human being and not spreading the covid.So maybe im abit naive but was hoping for a bit of compassion and understanding from a big chain of hotels as yours.We really would have liked to visit ur hotel and beautiful London.So all we wanted was to change the dates for later in 2022.Below is abit of correspondance with the hotel.Best Western Mornington Hotel Hyde Park:!Dear Peter,Thank you for your message.I am very sorry to inform that but you have booked a non refundable and non amendable rate.In this case, it is against our policy to do any changes to your reservation.It is stated on booking.com that the total amount will be charged if you cancel it any time after making a reservation.For any other queries please do not hesitate to contact us.Best Regards,KaterynaReception TeamPeter :I do know that we have booked non refundable, but did not know that it was not possible to book new dates can u please send me a link on the terms i cant find Them anywhere.Hotel:Dear Peter,Thank you for your message. In regards to your question about the terms and conditions, I will refer you to booking.com as your booking was with them.If I could be of any further assistance please let me know.Warm RegardsFernellaReception TeamPeter :Their terms says non refundable.But I am writing directly to you because you are the hotel and maybe you knew the terms since your the one that deny new dates so u do follow some kind of terms?Really would like to visit ur hotel, But as the circumstances with covid is right now i could face getting isolated in the UK with no place to stay if we get a positive test so was hoping for a bit of understanding and compassion for u customers.Peter.
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