Stayed at Cresta Court on 26/01/23 was informed I’d have to authorise a £25 card payment whilst checking in that would be returned to my bank account within 48 if no services used.6 weeks later it has still not been refunded despite numerous phone calls to establishment. Replies have included’we are too busy to help you now’ ‘I will sort this and call you back in 2 hrs’ ‘our accounts DEPARTMENT is closed (10am on a Tuesday morning) ‘ ‘we don’t hold this money it’s in the cloud u must contact your bank account to retrieve this’ . Absolute disgrace I have contacted Financial Service Authorities about the wide scale fraud you are committing
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