Not happy.I stayed in this Best Western Walworth Castle Hotel, Darlington on 07th February 2023. I booked a suite only to find it had no shower. I was told I could walk to another room and have a shower if it was a problem.The morning came and I went to run a bath only to be confronted with yellow sewage water coming out of the bath taps and also the wash basin sinks.Today I have discovered I left my ear phones in the hotel. I called and they where located by Mary on reception who advised me it would be £20 to put them in a Jiffy bag, stick a stamp on it and get some one to post it.When I complained about the price and my previous experience of dirty sewage water I was told very rudely by Mary that I wasn’t charged for the room so I’ll have to pay the £20 postage fee.Mary obviously feels bathing in sewage water is acceptable for £170.00.I asked to speak to a manager Unsal who refused to entertain my call because apparently it is busy on a Sunday and he is rushed off his feet.Tomorrow morning I will be contacting best western directly regarding my treatment with them, also the local council due to raw sewage in bathing and drinking water and also a compensation solicitor to handle my case about being subjected to Intestinal, lung infections, fever, cramps and vomiting
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