I think one of the main reasons BW Hotel Group is receiving such poor reviews is the fact that they do not actual manager the individual hotels that are receiving very poor scores on here. The hotels are in fact managed individually but operate under the umbrella branding of BW Hotel Group. However, if you put your name on something, you must own it!!! Starting with the upgrade, I paid for an Executive room. But, what I got was probably the worst grottiest room I have ever stayed in. From the upgrade list on your website, I didn't experience one single thing on the list. The man on reception ( Michael ) was miserable, just what I didn't need after my 150 mile journey!! The room 148, was a complete and utter disgrace, dirty areas inside and outside the shower, bedside lamps that didn't work, other Table lamp with no bulb, furniture and curtains that are probably older than me!!! Filth, muck and grime, around the lift area, missing floor numbers on the lift control panel, looks like it hasn't been repaired since the lift was first installed in 1973. Even the air conditioning machine and heating system were like 1980's antiques…I have stayed in over 300 hotels worldwide, both basic and luxury, this one has to be the worst I have ever come across.
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