Best Western Watford...I have to say when I went into this hotel it looked clean and I was pleasantly surprised by the staff, they were helpful and nice to deal with. We had booked two rooms for a family visit to my grandson for his first birthday. On arrival we checked in and was told that they needed to hold £50 per room as a deposit. Which I paid. When we got to the rooms which were adjoining we realised that the walls are very thin. We could literally hear when our daughter spoke in the adjoining room. We stayed for 3 nights and on the final night there was a couple in the room to the other side of my who were arguing from 2 a.m. to about 4 a.m. I reported this to the reception desk who came and dealt with it. It did quieten down for a little and then started again. On check out I spoke to the girl at reception to say that they should inform the guest that the walls are paper thin as we were up most of the night due to the noise in the room next door. I wasn't offered any compensation. However on leaving I was told that hold on my card for my deposit was released. I checked two days later still no lift on the hold so I rang the hotel to be told that it could take between 3 -14 days for it to reach my bank. The insinuation was that it was my banks fault. I confirmed that the release delay is their fault as my bank don't have the hold on it. The receptionist asked did I wish to speak to the General Manager and I said no. As far as I am concerned they never point out that it will take that long to get your money back. I was told there is a note at the reception desk. Amazing the notes telling visitors to be respectful are in large writing on the doors etc., but this note is small on the desk. I never saw it and it was never pointed out to me. Obviously I will not be staying in any Best Western ever again and after reading the various reviews here I think that is most people's views.
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