bestwestern.co.uk

Very Dirty in need of a deep clean and renovation.

The Royal Chase Hotel ShaftesburyArrived first impressions were not a great start and my heart sank. Fire Exits blocked by furniture.Walls marked badly round windows and guttering blocked with moss and overflowing especially with it raining heavy. Chimneys greenery growing out of it. Entrance was very dirty. Full of cobwebs and dust. Reception looked dowdy. The receptionist was lovely however and really pleasant. We entered our room and was really disheartened at the level of cleanliness and overall care and attention to detail. I went and asked if we could be changed into another room, but the hotel was fully booked and they couldn't do this as we were staying for 3 nights which was unfortunate. The bedding was dirty and I had to ask for the bedding to be changed which it was changed, changed straight away by the receptionist as she was the only person on shift and she was really pleasant about it.The window sills were filthy thick with dust and mould. The fans were thick with dust and all top of mirrors were also just as thick with dust. The Kettle was black inside dirty which I had to clean before I used it, however I just couldn't bring myself to use it after having to clean it. Under the bed has not had any attention for some time either as filthy thick with dirt and food. If we hadn't booked for 3 nights and hadn't booked activities in the area and hadn't had our autistic child with us we would of moved to a different accommodation. The pool area needs some tlc too. Maintenance is an issue in the pool area my child who is 6 years old cut his foot on broken tiles on the steps which I did report. NO accident form was filled out or offered. I did see to my child's cut myself and clean the wound properly as there wasn't any staff available to help as the pool are has no staff in there. The changing facilities are very wet and dirty and are not chacked throughout the day and the receptionist did say that its best to use our room to get changed as the changing rooms are always wet.The toilets in the hotel are not cleaned properly they just get a quick wipe and mop not throughly cleaned, nothing is moved, bins are dusty and dirty around them toilets look clean enough just not not done to a high standard. The ceilings are all watermarked and stained but know this is just a aesthetic thing and not a cleanliness thing. My stay overall at the hotel was really not that great and cleanliness is just basic practice you'd expect when you pay for a stay somewhere whether it's a 2* or a 5* The ONLY GOOD POINT of this hotel is the breakfasts our morning breakfasts were ALWAYS REALLY GOOD. Food was always of a good standard cooked well and always had some good choice. We did try the evening menu however the evening food was NOT that great was more of a FROZEN Ready meal type standard. If you want a good evening meal your best to go over the road to the pub who do a cracking meal. The bar is not always easy to find someone to get a drink from as only one person available on shift so finding someone can be somewhat tricky.So unfortunately our stay and this hotel only gets one star fir us and we will not go there again. We have been to many Best Western hotels before and this one is bar far the worst.

Date of experience: Oct 23, 2023