Received an email from booking.com that I had to update my card details otherwise my hotel will be cancelled. Updated them straight away, 2 hours later an email from best western to say it’s cancelled and that I need to update my detail or pay in full to keep reservation (I’m not staying here until oct 2024 on free cancellation). I rang up to a very rude receptionist who said I need update details, I told her I already have it went back and forth she put fone down on me. So emailed and got same response update your details or pay now. I sent them confirmation that I had updated bank details but no the response was the same. I am sure they didn’t read the emails properly just same words every time! Update bank details or pay now!! Feels like they want me to pay now for hotel.
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