The hotel Glendower was booked through hotels.com and they made an almighty mess up, The room they let us book was unaccessible for a wheelchair and hotel was fully booked, But for the brilliant fantastic staff we would have been home bound but they switched a room for us which was OK then we had just sat at dining table and the receptionists came in and said they have found us a better room for the wheelchair and came and helped me to move our belongings very nice to do so the room was perfect so a VERY BIG THANKS TO ALL THE STAFF for going the extra mile to help us exceptional brilliant and couldn't do any more than they did for us THANK YOU SO MUCH AGAIN.just for reference the lift needs upgrading mybe a Disabled lift opens both sides if you have the need to go to other block if possible, and another one the Restaurant needs a better menu no choice if you had a better menu you could fill the Restaurant on a evening when customer's come back to the hotel they would dine in rather than going out for a meal either by taxi or drive taxi expensive and inconvenient driving someone had to keep of of any alcohol so if you had a proper menu you would fill the restaurant and sell more drinks making it more profitable business best wishes Maurice
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