We booked BW at Port Talbot, near the beach, lovely location however very disappointed with the hotel. I booked this particular for SPA and pool, which we didn’t even told that this was closed but could go over to the leisure centre which didn’t have sauna/steam. When complained said sorry, and the rooms were duty, found one chair with big patch on which we did get changed. Then the shower didn’t work well you just dripping, didn’t complain due to they didn’t care. I wanted to leave but my husband to tired to move And we paid nearly £100 a night which we were not getting back. Not booking again for BW hotel because this is 2nd one I found so run down, needs to update the furniture and doctorate the rooms.
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