Wow! Where do I start, we booked a suite for that little bit extra in quiet golf course after our extremely long and tiring journey however disappointingly wasn’t expecting the extras that we received in the suite! Heavily stained sofas that were that grubby looking we even couldn’t bring ourselves to actually use them. Various staining on the carpets in all the suite areas, wall had water staining where a roof leak had allowed ingress run down the walls the furniture very dated with heavily worn areas on the top surfaces and the rooms appearance just tired.Adding to this the room was extremely cold on arrival and following turning on all the electric wall heaters there was a smell that filled the room almost like urine and presumably where the heaters were old and was burning off all the dust accumulated within where not used for some time and very unpleasant.The seats in the bedroom had the base material hanging from the seating where split/torn and added to the overall feeling of tiredness and an uncared for room along with the mould growth around the windows & embedded in the tile grout in the bathroom.To say i expected more than this level of poor comfort after paying a premium price for what we believed the best room and an upgrade, this suite is unbelievable for all the wrong reasons however wont mention this to the desk team on checking out while we’re here unless asked how our room was as do not want any confrontation and spoiling our day ahead as arrival did to the room. We were extremely tired and wanted to rest.We stay with Best western on a regular basis all over the country and tbh this is by far the worst experience we have had over the years and most certainly wont be returning here and would also make us consider our future options of using BW choices apart from the previous properties we have stayed and found delightful.Staff at the site I complained to were grateful & appears they’re as disgruntled as we were with the owners and appears it’s a reoccurring complaint that no one follows upOn a positive note, the view of the tree line from the window & natural birdsong was beautiful, however you were responsible for neither of these.
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