bestwestern.co.uk

2
2 Based on 201 reviews

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Best Western Pontypool Metro

This hotel is lovely and friendly. There's a few things around it like Mcdonalds..KFC...Gregs....Subway....Harvester...Asda Garage....and also an Aldi. The room was set out strangely I had to plug the kettle in away from where its kept as there was no plug sockets near where it was kept. The room was a little un clean on arrival. Bits of previous owners crumbs on the floor and someone had been for a number 1 and not flushed it...it does say towels and toiletries are provided but was no toothpaste and the shampoo and conditioner is in 1 tiny little bottle and a tiny bottle of body wash. Only 1 towel for 2 adults too...On arrival only 2 little sachets of coffee and 2 little sachets of milk and 1 little pack of 2 biscuits....if you know the booking is for 2 people i dont understand why the room isn't prepared for 2 people to use. The breakfast wasn't too bad for choice plenty there to choose from..cereal...bread/croissants...full English items...coffee/tea. Starbucks is also available but this obviously at a price. There's also a little bar so alcohol and refreshments were available not badly priced either. Overall the stay was lovely the staff were friendly and helpful and I would definitely stay again when travelling to visit family.

4
Date of experience: Feb 23, 2024

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